Key Contributions
- SAP Hybris Migration — Led the technical SEO cutover strategy during a high-stakes migration, ensuring 100% metadata preservation and URL continuity.
- Team Leadership — Trained a team of 6 graduates in technical SEO best practices.
- Chatbot Engineering — Defined and implemented a canned-answer chatbot system to streamline customer support; engineered the logic flow to prioritize self-help resources, significantly reducing manual support tickets.